Orders & shipping
You can return your order within 14 days without giving any reason. As a young brand, we unfortunately cannot cover the return shipping costs yet. To receive the correct return address, please contact our customer service team. - service@missingpiece.de
As a young brand, we’re not yet able to cover shipping costs in full. To keep things fair, we share them with our customers. Therefore, a small flat fee of only €4 applies to every ord
f you made a mistake with your order or would like to exchange an item instead of returning it, simply reach out to us via the contact form or at service@missingpiece.de. We’ll be happy to assist you.
Account info
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.